A twitter friend Cameron Reilly at G’Day World on thePodcastNetwork asks A Question about eBay Ettiquette.
In a nutshell he left neutral feedback for a seller even though he liked the service and the seller was helpful.
Jeez Cameron, the ebay feedback system is about your experience with the seller.
Did the seller ship the goods? Were the goods shipped quickly? Was the payment process easy? Was the item as described? If you were not happy with the item was there a exchange or refund process? If a refund, exchange or discount was offered, was it easy to get? The answer to everything seems to be yes, therefore your experience of the seller should be positive and you’d rate them as such.
So the product is a dud - contact the seller and tell the it’s not fit-for-purpose, if they don’t cooperate THEN give them a neutral or negative because the description implies fit-for-purpose.
This is what you’d do with a retailer - if a product was a dud you’d try to exchange or refund. You wouldn’t put signs up on the store saying they sold you a dud (unless they refused to fix it). A sellers reputation is all they have on eBay.
Neutral and negative feedback hurts all sellers - professional and amateur. If it isn’t the sellers fault why did you punish them? You’re holding an emerchant to a higher standard of service than the guy you bought your mac from.
Disclosure: I once ran a company that was top 3% of sellers on eBay globally. We had less than 0.2% negative feedback and less than 0.9% neutral. All were either Non Paying Bidders or from buyers who received a 100% no-questions-asked refund INCLUDING shipping. What more could we do?
Check out a sellers negative and neutral feedback using the feedback tool at Toolhaus. From nearly 3000 transactions and 1267 feedback scores for ziggys_warehouse we had the following:
| Feedback Score: |
1095
|
| Positive Feedback: |
99.8% |
| |
| Members who left a positive: |
1097 |
| Members who left a negative: |
2 |
| |
| All positive Feedback: |
1254 |
| |
| Find out what these numbers mean |
Ratings mutually withdrawn: 0
| 2 |
Negative |
| 11 |
Neutral |
| 0 |
Withdrawn |
| 13 |
Total |
Popularity: 20% [?]
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Posted in eBay.
Tagged with eBay, marketing.
In 2006 I was building my LinkedIn network within specific industries and geographically in Australian. At the time I was not an “Open Networker” who accepted all invitations.
Now LinkedIn is not in itself a network - it is a tool for networkers to use. You’ll want to continue your networking efforts outside of LinkedIn.
What should you do specifically inside LI to grow your network within an industry or geographic region?
- Get a gmail address for LinkedIn and add it to the bottom of your profile (in the text of your contact settings), invite connection requests from people in those industries (spell them out). Gmail will filter most of the spam that will emerge from this and you can change that email address every few months.
- In the Interests part of your profile list the industries you are specifically looking for as they appear on LinkedIn
- In the Summary part of your profile list the industries and geography you are inviting connections from and state that you welcome contact from people in these industries.
- In the Current Job part of your profile list the industries and geography you are inviting connections from and state that you welcome contact from people in these industries.
- Do a People search for the industry refine the search and sort by degrees away from you. e.g. Showing the first 500 users in your network matching your criteria.
- Users in Medical Devices
- Sorted by: degrees away from you
- If you invite connections in this way, please do not click I Don’t Know (IDK) if you don’t want to connect with them. Just delete or archive their requests. Clicking IDK penalizes the inviter and can get their account suspended. If they are persistent inviters then IDK them or Accept and unlink that way they can’t invite you ever again.
Quick Tip: Premium members receive free inmail and they sort at the top of each page. Send an INmail introducing yourself and what you are looking for. Write your own boilerplate and do not use LinkedIn’s boilerplate text. If you’d like to connect with them, tell them and offer to send an invitation later. Otherwise offer whatever information is in your “keeping in touch” pipeline.
Read non-premium profiles in 2nd degree and beyond, looking for an email address. Those without email addresses leave your two choices:
- Request an introduction via your network. People with small networks trust introductions via that network.
- Google is your friend for anyone who looks really interesting. In Australia call their company and ask for them
That’s how I got started before I joined the LIONs. Funny thing is that most of the IDK’s I’ve received have been from people who know me but didn’t know my surname.
Popularity: 52% [?]
Posted in Social Networks.
Tagged with LinkedIn, marketing, Social Networks, social-networking, social_network.
Zak Greant’s Blog answers this question in a way that made me laugh out loud.
Powerpoint files are easily handled on a Mac:
- iWork 08 will import it, there is a 30 day trial available.
- NeoOffice (the native Mac OS X port of OpenOffice.Org) will open it and run all but the most complex .ppt file. It’s free
- Microsoft offers a free PowerPoint 98 viewer
- Lastly and most easily consider using Google Docs in your browser.
Lot’s of choices should be enough for any Mac convert
Popularity: 21% [?]
Posted in Mac.
Tagged with Mac, migration, windows.
A number of friends and many acquaintances have moved to Macs and turned their backs on Windows.
I moved full time to a Mac a year ago. Here’s part 1 of my occasional series Your New Mac: a Guide for Windows Users
Things to do with Your New Mac
- Download the Skype client for mac and for chat use Adium http://www.adiumx.com/ multiprotocol on Windows Live Messenger, GoogleTalk, ICQ, AIM, Jabber, QQ, Gadu-Gadu etc. Both are free.
- Running Windows: Bootcamp is faster than parallels because bootcamp runs windows on your intel mac hardware, but you’ll have the stability and security issues of windows all over again. Bootcamp ships with Leopard
- Create another folder in you “home” directory in finder and call it Applications - this is where you should drag and drop application that you install and test out. Keep your normal “Applications” folder for Apple default apps or stuff that must live there. Add/Remove programs is as simple as drag ‘n’ drop to your Applications folder. To remove drag the icon to the trash.
- Email importing. If you were using POP3 with outlook or outlook express, copy your mail folders to a USB drive then mail.app should be able to import them. I moved via thunderbird and that imported my mail into the windows version of Thunderbird and then I dragged and dropped into mail on the Mac. see Moving Email from PC Outlook to Apple Mail for a brilliant guide
- .mac is available as a 30 day free trial. A friend swears by it - I’ve never used it.
I’ll add to this series as time goes on. In the meantime comment below and I’ll answer your questions.
Popularity: 24% [?]
Posted in Mac.
Tagged with howto, Mac, migration, windows.
My next internal flight in America will be with Virgin America. No more laptop power problems.
This is a great ad about Virgin America’s power plugs but my theme wont embed the video properly. So follow the link to see the youTube video.
Popularity: 20% [?]
Posted in Travel.
Tagged with airlines, laptop, Travel.
LinkedIn has caught up with every other major social/business networking site and added profile photos. This is a good thing, especially if you have an icon, brand or memorable photo. It’s been one of the frustrating omissions on LinkedIn for a while. I’m linked to a number of people who I haven’t met often if at all, having a photo helps when we meet in the Real World ™.
I’m not terribly happy that I am “granting to LinkedIn Corporation a royalty-free, perpetual, irrevocable license to use this information in the course of offering the LinkedIn service“. That’s from the LinkedIn User Agreement. It’s the irrevocable nature of the license I don’t like.
Then again I’m providing the same license for my personal information that I’m uploading in my profile. It’s the cost of having the profile highly visible.
I’m using Facebook more than LinkedIn but Facebook is a bit out there for conservative business types.
As usual I’m an open networker and happy to connect with you on any social network platform that I am already a member of.
Popularity: 21% [?]
Posted in Social Networks.
Tagged with business_networking, buzz, facebook, LinkedIn, Social Networks, social-networking.
I’m experimenting with what this blog means to me. You can’t see it, but the tag line is Technology, Travel, eBay, Airline seating, Social Networking — a life online, but I sometimes struggle to differentiate it from my other blogs, forums and online writing. This is the closest to my personal blog i.e. no topic in particular, which is generally a bad idea as people aren’t sure why they should come back.
Anyway I’ll be ruminating on those esoteric topics that engage my interest from time to time.
In the meantime I’ve finally decided to give Last.FM a chance and have installed the widget in the sidebar. Here it is below for now as well.
As I spend more time online, I find I’m very interested in digital convergence and how to share what I find interesting. Please join Last.FM and let me know what music you like. I’m heavily into the blues at the moment. But a recommendation is how I found out about Lily Allen before she was famous. So you never know.
Popularity: 30% [?]
Posted in Social Networks, Technology, Zagz life.
Tagged with music, Social Networks, social_network, Technology, Zagz-life.
I’ve been playing around with Facebook because I was receiving regular invitations to it. I created an account a while ago, but none of my closer friends were using it.
Suddenly over the last month or so I’ve started seeing old colleagues and friends POP up regularly. So I’ve checked back and found some of the fun stuff there quite compelling. o I’ve been adding apps, writing on walls, and reconnecting with people I haven’t seen in a while because life got in the way.
So if you’re on Facebook, send me an invite.
Popularity: 24% [?]
Posted in Social Networks, Zagz life.
Tagged with facebook, Social Networks, social-networking, Zagz-life.
Or: How To Auto-Delete Temporary Files abandoned by Mozilla apps on your Mac OS X Desktop.
Firefox on Mac OS X does not clean up temporary files in the same way as the Windows version. When you right-click a PDF file and view it (instead of save) Firefox downloads it and then runs the browser helper application. Firefox has no way of knowing when you’ve finished with the file, so by design it does not delete it.
This can leave your desktop cluttered with PDF files and other assorted detritus of the web.
The location for saving temporary files from the Open with command is set by your Safari preferences on the General tab. Change Save downloaded files to… and pick something like Documents | Downloads | Temp. Firefox will now download files there with you chose Open with instead of Save. Your default Save location is still set in Firefox preferences.
Thunderbird also displays this behaviour.
The fix is
- Go the the URL about:config (type it in the address line of Firefox)
- Right/Control-click anywhere on the page and select New > Boolean from the context menu
- Type or paste
browser.helperApps.deleteTempFileOnExit as th
Firefox will now automatically delete these Temp files when it exits.
For Thunderbird get to the config editor via Thunderbird > Preferences… > General > Config Editor… and add the same Boolean preference
Popularity: 66% [?]
Posted in Mac, Technology.
Tagged with firefox, howto, Mac, migration, Technology, windows.
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