Last updated on July 4th, 2015 at 11:24 am
A twitter friend Cameron Reilly at G?Day World on thePodcastNetwork asks A Question about eBay Etiquette.
In a nutshell he left neutral feedback for a seller even though he liked the service and the seller was helpful.
Jeez Cameron, the ebay feedback system is about your experience with the seller.
Did the seller ship the goods? Were the goods shipped quickly? Was the payment process easy? Was the item as described? If you were not happy with the item was there a exchange or refund process? If a refund, exchange or discount was offered, was it easy to get? The answer to everything seems to be yes, therefore your experience of the seller should be positive and you?d rate them as such.
So the product is a dud – contact the seller and tell the it?s not fit-for-purpose, if they don?t cooperate THEN give them a neutral or negative because the description implies fit-for-purpose.
This is what you?d do with a retailer – if a product was a dud you?d try to exchange or refund. You wouldn?t put signs up on the store saying they sold you a dud (unless they refused to fix it). A sellers reputation is all they have on eBay.
Neutral and negative feedback hurts all sellers – professional and amateur. If it isn?t the sellers fault why did you punish them? You?re holding an emerchant to a higher standard of service than the guy you bought your mac from.
Disclosure: I once ran a company that was top 3% of sellers on eBay globally. We had less than 0.2% negative feedback and less than 0.9% neutral. All were either Non Paying Bidders or from buyers who received a 100% no-questions-asked refund INCLUDING shipping. What more could we do?
Check out a sellers negative and neutral feedback using the feedback tool at Toolhaus. From nearly 3000 transactions and 1267 feedback scores for ziggys_warehouse we had the following:
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| Feedback Score: | 1095 |
| Positive Feedback: | 99.8% |
| Members who left a positive: | 1097 |
| Members who left a negative: | 2 |
| All positive Feedback: | 1254 |
| Find out what these numbers mean | |
| Feedback | From / Price | Date / Time | ||||
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No contact | Buyer: | Dec-12-04 17:50 | |||
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| ? (#5923194458) | ? | |||||
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I don?t think the ab swing is the same as the one on tv. | Buyer: | Dec-07-04 03:22 | |||
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| ? (#7114474316) | ? | |||||
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seat was upside down – delivery and communication was good | Buyer: | Nov-30-04 11:22 | |||
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| ? (#7114918992) | ? | |||||
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it?s working ok | Buyer: | Nov-23-04 20:22 | |||
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| ? (#7101045210) | ? | |||||
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Missing parts, ripped rubber on the handle | Buyer: | Nov-21-04 03:28 | |||
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| ? (#7113138298) | ? | |||||
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1 bolt fallen out, almost unable to correct. Finally managed it. Rest good. | Buyer: | Nov-19-04 03:21 | |||
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| ? (#7112251394) | ? | |||||
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lost payment and slow delivery | Buyer:
No longer a registered user |
Nov-08-04 23:37 | |||
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| ? (#7108305122) | ? | |||||
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bit of a mix up with payment | Buyer: | Nov-08-04 04:13 | |||
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| ? (#7107147909) | ? | |||||
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Few Little mix ups but everyone was very helpful in resolving the issue | Buyer: | Oct-06-04 16:07 | |||
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| ? (#5921757151) | ? | |||||
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Easy proccess. Good work? | Buyer: | Sep-21-04 23:06 | |||
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| ? (#7101047734) | ? | |||||
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fast & Good delivery . thanks heap | Buyer:
minervavenus2000 ( 1 )
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Sep-10-04 20:22 | |||
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| ? (#3697885072) | ? | |||||
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Excellent service, but the product is after market & not original as advertised! | Buyer: | Sep-03-04 05:17 | |||
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| ? (#3695200007) | ? | |||||
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A+ process/delivery. Box water damaged Inside book pages stuck together. Rust | Buyer: | Jul-01-04 02:55 | |||
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| ? (#3685112247) | ? | |||||
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| 2 | Negative |
| 11 | Neutral |
| 0 | Withdrawn |
| 13 | Total |
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